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Box Office Hours
Normal Box Office hours are 9am-5pm M-F. Hours vary on show days. We are closed on all major holidays. Hours are limited June-August. When in doubt, give us a call first!
From April 8-12, 2024, the Box Office will open early at 8am and remain open until 5pm.

Box Office Policies

  • All sales FINAL – There are no refunds for any reason, unless a performance is canceled. No exceptions.
  • Service Fees – An $8 per ticket service fee is added to the advertised price of every ticket, regardless of where you purchase or what form of payment you use. This fee is subject to change at any time.
  • Reselling of tickets – The reselling of tickets is strictly against our policies. The McCallum Theatre reserves the right to void all tickets suspected of being purchased for or offered for resale purchases. Service fess will not be returned. Reselling tickets to anyone at above face value may result in your future tickets being voided and you losing ticket buying privileges.
  • Ticket Exchanges – Exchanges are available until 24 hours prior to showtime. A per ticket exchange fee applies. Rental event tickets may not be exchanged. Exchanges and donations are not available the day of a performance.
  • Lost tickets – Treat your tickets like cash. Lost tickets may only be reprinted within one hour of show time. To request replacement tickets, please come to the box office in person with required photo ID.
  • Can’t Make The Performance? – You may donate your tickets for a tax-deductible donation by calling the box office at least 24 hours in advance of show. A hand-written tax donation receipt will be provided to acknowledge your donation.
  • Things Can Change – All artists, shows, dates, performance times and ticket prices are subject to change.

Third Party Ticket Brokers
The McCallum Theatre is not associated with any third party ticket sellers. We only sell tickets at the prices advertised in our season brochure. BUYER BEWARE: Tickets purchased from any source other than the McCallum Theatre may not be valid, and third party re-sellers have been known to sell the same seat to multiple parties, or to issue bogus tickets. In the instance of a show cancellation, only those who have purchased directly from the McCallum Theatre can be issued refunds.  Never use Google or other search engines to type in the name of the Theatre, as unauthorized ticket re-sellers often appear above the official theatre website. Instead, type in our website – www.McCallumTheatre.org – to access the ONLY official website to purchase our tickets.

Accessible Seating
We have wheelchair-accessible seating on each level. Other options such as aisle seats or rows with no stairs are also available. If you wish to discuss with a ticket agent prior to purchasing, please contact the box office during normal business hours.

Service Animals
Animals that are individually trained to do work or perform tasks for people with disabilities are welcome at all performances. Please let us know at the time of booking so that we may ensure both you and your service animal are seated comfortably.

Children
Everyone, regardless of age, must have a ticket to enter the theatre. Children under 5 are discouraged.

Theatre Entry
The doors to the McCallum Theatre Lobby open one hour prior to showtime.

Will Call Pick Up
Will call tickets are available for pick up immediately after purchase, or you may pick up on the day of your performance. A photo ID is always required to claim tickets. Complimentary tickets are typically not available for pick up until 1 hour prior to showtime.

Parking
We have ample free parking. Valet is available for a fee (cash only).

Bags
We currently do not have a bag size restriction; however, bags & purses are subject to search at any time.

Food and Beverage
No outside food or drink is allowed at any time. Drinks and light snacks are available for purchase in the lobby. Restrictions on bringing drinks into the auditorium space vary per show.

Lost and Found
Please contact our House Manager to see if your item was found. You may reach him at 760-776-6178. You may also contact our administration office at (760) 346-6505.